Gadgets 360 had the opportunity to sit down with Francis Wong, Chief Marketing Officer at Realme India, ahead of the big ...

AI has undeniably brought many improvements to the eCommerce landscape, but it’s crucial not to ignore the serious challenges ...

Hear how omnichannel engagement changing the automotive game, plus get 3 key “AI readiness” assessment questions!

HCLTech’s enterprise-grade cognitive virtual agent with generative AI offers dynamic, personalised, and intelligent engagement.

Whatsapp has made it an everyday thing to be introducing new features to enhance the app generally. The latest features ...

Few people are paying attention, and some CEOs are afraid to disclose the dire impact. Thus, most of us are blissfully ...

Twilio shares jump after unveiling new AI-driven customer engagement tools, including real-time journeys and EU data residency features.

Twilio (NYSE: TWLO), the customer engagement platform that drives real-time, personalized experiences for today's leading brands, today announced general availability of Event Triggered Journeys in ...

AI is driving a new wave of CCaaS market growth. NICE, Genesys and Amazon Connect lead the seat count — but the game is ...

In 2024, banking crossed a critical threshold. No longer satisfied with being simply digital and inspired by interactions ...

Meta is incorporating AI-powered tools designed to enhance commerce capabilities and improve customer engagement for businesses using the platform. The AI integrations aim to facilitate smarter ...