The thing that stung most wasn't even the calls I got. It was a call I didn't.

Radenta Academy is a TESDA-accredited Technical Vocational Institute and is the brainchild of Radenta Technologies, one of ...

AI ticket summaries, smart routing, and support ticket management automation aren't just productivity hacks—they're retention infrastructure. Here's how a modern help desk solution works in 2026.

May 14, 2026 • We sit down with the audio engineers who shape and sculpt the sound of Tiny Desk. Look for Tiny Desk Radio on your local NPR station. May 8, 2026 • We pay tribute to the moms, the mamas ...

Telecoms service provider Tela Technology has furthered its growth strategy with the acquisition of an IT support business. Birmingham-based Tela is a long-establised B2B communications specialist ...

Transform a 'dead zone' basement nook into a functional family coworking space for homeschooling and work with these design tips.

A previously undocumented threat activity cluster known as UNC6692 has been observed leveraging social engineering tactics via Microsoft Teams to deploy a custom malware suite on compromised hosts.

Hackers are abusing Microsoft Teams chats to impersonate IT support, gain remote access, move laterally, and steal company data, Microsoft warns. Microsoft says hackers are ditching malware for social ...

Microsoft warns Teams users of scammers abusing cross‑tenant chat feature Attackers impersonate IT staff, trick victims into granting remote access via Quick Assist Once inside, they use trusted tools ...

A Microsoft report shows a shift to human-driven attacks that exploit trust and legitimate tools, making them harder to detect than traditional hacks. The software giant found that security is ...

Microsoft details a cross-tenant social engineering technique that tricks employees into granting remote access and enables stealthy data exfiltration. Attackers are increasingly exploiting enterprise ...

In this face-off between two customer service-focused help desk giants, I compare Freshdesk Omni and Zendesk for Customer Service based on their AI features, integrations, price, and more. I'm a ...