One printing company shares how it's utilizing AI to streamline front-end operations, improve responsiveness, and support growth without adding headcount.

Forbes contributors publish independent expert analyses and insights. I write about the auto industry and its impact on almost everything. Curbee, which provides technology for auto dealers, said ...

Texas A&M Architecture For Health is available to stream on pbs.org and the free PBS App, available on iPhone, Apple TV, Android TV, Android smartphones, Amazon Fire TV, Amazon Fire Tablet, Roku, ...

SHANGHAI: 19 Sept. 2025 — Customer satisfaction with after-sales service in China has significantly improved during the past two years as automakers strive to improve service experiences and address ...

From flawed data to legal fallout, hallucinations are a growing risk in AI-powered support. This guide shows how to reduce the damage. Generative AI is everywhere in customer service these days. It ...

Every day, millions of people input prompts (whether questions or instructions) into AI tools such as ChatGPT, Perplexity, Claude, DALL-E, or Meta AI. Recently, media coverage highlighted what seemed ...

The promise of hyper-efficient, AI-powered customer service is facing a significant reality check. Despite heavy investment from tech giants like Amazon and Salesforce, new research from July 2025 ...

Klarna is a $14.6 billion company that focuses on buy now, pay later payments. The company implemented an AI hiring freeze last year, which lasted for over 12 months. Now, the company is reversing ...

Abstract: In the era of rapid digital transformation, e-commerce has become a cornerstone of the global economy. This growth has emphasized the critical role of last-mile delivery, the final stage in ...

Three AI service agents for Dynamics 365 Customer Service and Contact Center are now available in public preview: Case Management, Customer Intent, and Customer Knowledge Management agents.