The company’s latest quarterly results show that the Microsoft cloud is booming. But the CMA is not happy with how it’s ...

Adele is a member of Families and Survivors to Prevent Online Suicide Harms campaign, a network that brings together ...

Agentic AI changes this. It can watch for triggers – like fraud or service failures – and act before the customer even picks up the phone. Instead of dealing with a complaint, it reaches out, resolves ...