What doing the dishes taught me about clear expectations and supportive feedback in delivering meaningful customer ...

A deep dive into all the practitioner and vendor award winners in the 2025 CMSWire IMPACT Awards program. Now in its fourth ...

New updates across the 8x8 Platform for CX include AI chat summaries, secure payments, RCS messaging and accessibility ...

First-of-its-kind solution proactively combats digital threats leveraging intelligent automation and expert human oversight IRVINE, Calif.--(BUSINESS WIRE)--Alorica Inc., a global leader in ...

Joint effort aims to accelerate digital transformation through integrated CRM and AI-powered CCaaS offerings for ServiceNow's Financial Services Operations (FSO) product ROCKVILLE, Md., May 1, 2025 ...

Sitecore®, the global leader in digital experience management software, today announced the appointment of Eric Stine as Chief Executive Officer, effective immediately. The appointment comes at a time ...

Experts debate whether AI will drive true stack convergence and spur big-time acquisitions — or just deepen vendor silos.

Consumers continue to prefer and are willing to pay more for convenience NEW HARTFORD, N.Y. (May 1, 2025) – PAR Technology Corporation (NYSE:PAR), a global leader in enterprise foodservice technology ...

How do retailers maximize their retail media inventory and incremental revenue while creating a better shopper experience and greater brand trust?

As a framework, disciplined Agile offers teams the freedom to find the right tools and processes for their unique needs.

Starting with specific use cases (i.e., handling account queries, appointment rescheduling or product troubleshooting) allows ...