The technology enables brands to offer friction less customer support through AI-powered voice and chat within WhatsApp, creating a single, connected service journey.

Business voice calling has moved from test phase to deployment, allowing companies to run customer service functions ... agent-mediated. Whatsapp, and Messenger, are emerging as the primary channels ...

Explore how AI is enhancing WhatsApp and RCS, driving personalization and growth in customer engagement for businesses globally, especially in India.

Furthering this, customer service teams operating across sectors ... Huge updates come to the WhatsApp Business Platform At the same time, WhatsApp also confirmed it would be expanding its Business AI ...

Amjad Al Sabbah of Sprinklr, and Francoise Russo of Aramex share how they are enabling hyper-personalised, AI-powered customer journeys ...

Klaviyo has launched the public beta of Klaviyo Service, a suite of AI-powered tools designed to transform how brands ...

Will Cathcart, head of Meta's subsidiary, announced the launch of WhatsApp channels with subscriptions and advertising. He says the rollout of artificial intelligence does not compromise the privacy ...

including WhatsApp, SMS, and chat, with traditional voice interactions. With the implementation of CXone Mpower's Copilot and Expert features, Staysure aims to provide “real-time”, AI-driven support ...