The technology enables brands to offer friction less customer support through AI-powered voice and chat within WhatsApp, creating a single, connected service journey.

Explore how AI is enhancing WhatsApp and RCS, driving personalization and growth in customer engagement for businesses globally, especially in India.

Amjad Al Sabbah of Sprinklr, and Francoise Russo of Aramex share how they are enabling hyper-personalised, AI-powered customer journeys ...

At its global Conversations conference, the company announced firms using the WhatsApp Business Platform will now be able to use more of the features everyday users have on the messaging platform, ...

Klaviyo has launched the public beta of Klaviyo Service, a suite of AI-powered tools designed to transform how brands ...

WhatsApp chatbots are intelligent assistants, handling initial conversations, qualifying prospects and booking appointments ...

Javna's Advanced Solutions Help Saudi Smart-Locker Leader Redefine Customer Support Standards in Logistics Sector ...

HCLTech’s enterprise-grade cognitive virtual agent with generative AI offers dynamic, personalised, and intelligent engagement.