The technology enables brands to offer friction less customer support through AI-powered voice and chat within WhatsApp, creating a single, connected service journey.

HCLTech’s enterprise-grade cognitive virtual agent with generative AI offers dynamic, personalised, and intelligent engagement.

Artificial Intelligence (AI) is reshaping how businesses operate today, according to Rajib Roy, Founder and CEO of Royex ...

Personalization has already matured into a multi-billion-dollar industry, and it's still accelerating. This evolution marks ...

US-based customer relationship management software for online stores, Klaviyo, has launched an AI agent. It is used in ...

Under the new rules, each marketing template costs ₹0.78, utility and authentication templates ₹0.11 each, all billed per message ...

AI browsers like Perplexity's Comet and ChatGPT's web-powered experience are redefining how we search, shop, and complete ...

Twilio (NYSE: TWLO), the customer engagement platform that drives real-time, personalized experiences for today's leading brands, today announced it has been recognized as a Leader in the 2025 ...

South Africans have told us what they thought about AI potentially taking their jobs, and the verdict? A bit confusing.

Refresh your hospitality tech stack with these new products.

Investigatory Powers Tribunal to hear arguments in public over lawfulness of secret UK order requiring Apple to give UK law enforcement access to users’ encrypted data stored on the Apple iCloud.