Business voice calling has moved from test phase to deployment, allowing companies to run customer service functions ... agent-mediated. Whatsapp, and Messenger, are emerging as the primary channels ...

The technology enables brands to offer friction less customer support through AI-powered voice and chat within WhatsApp, creating a single, connected service journey.

Furthering this, customer service teams operating across sectors ... Huge updates come to the WhatsApp Business Platform At the same time, WhatsApp also confirmed it would be expanding its Business AI ...

Explore how AI is enhancing WhatsApp and RCS, driving personalization and growth in customer engagement for businesses globally, especially in India.

Amjad Al Sabbah of Sprinklr, and Francoise Russo of Aramex share how they are enabling hyper-personalised, AI-powered customer journeys ...

Meta AI has recently appeared on WhatsApp, catching many users by surprise with its blue circle icon and new features. This artificial intelligence assistant, developed by Meta, represents the ...

Will Cathcart, head of Meta's subsidiary, announced the launch of WhatsApp channels with subscriptions and advertising. He says the rollout of artificial intelligence does not compromise the privacy ...

Klaviyo has launched the public beta of Klaviyo Service, a suite of AI-powered tools designed to transform how brands ...