Zoom Communications unveiled Zoom Virtual Agent 3.0 on Feb. 24, introducing an execution architecture designed to automate end-to-end customer resolution across enterprise systems. The update builds ...

New virtual agent capabilities reduce customer effort, prevent repeat contacts, and give service leaders confidence to scale ...

With the rise of machine learning and AI, the virtual agent has become an important part of business, and its future impact could be immense. My company has a customer service team that handles emails ...

Are you relying upon chatbots to distinguish your company from the competition? That’s a strategy with an expiration date. The fact of the matter is that chatbots are no longer distinctive. They just ...