Customer service has greatly benefited from artificial intelligence already, though many customers and company staff members have also been frustrated. AI has had problems, but better AI, better ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

How to Measure and Improve Customer Service for Growth High-quality customer service is often a defining factor in a company’s success. At its core, customer service is about meeting the expectations ...

We have all had this experience: you’re having an issue with a product or service and hope to resolve it quickly by calling the company directly, only to be met with never-ending wait times and the ...

Artificial intelligence and ChatGPT promise to revolutionize customer service automation, but is that what customers really want? What if AI in the CRM stack leads to dissatisfied B2B customers ...

Growth is a crucial component of any business, and sustainable growth is impossible without customer service. More customers inevitably means higher support volume. And without the resources to ...