Overall satisfaction with auto and property insurer digital experience declines despite lower premiums Inability to easily compare prices and coverage options limits brand consideration Chatbots and ...

Opinions expressed by Digital Journal contributors are their own. Efficiency in the insurance sector remains a challenge. Conventional approaches to handling customer queries, processing claims, and ...

The global insurance chatbot market has experienced such enormous growth since the advent of the COVID-19 pandemic that it’s expected to hit nearly $4.5 billion by 2032, according to a report by ...

An office worker in her 30s, a person surnamed Kim, recently tried using an artificial intelligence (AI) chatbot to learn about an indemnity health insurance product from DB Insurance, only to give a ...

To date, businesses have used artificial intelligence (AI) to enhance the customer journey in areas such as customer support and content creation. As a result, while customer communications platforms ...

With just days left in the 2026 legislative session, Colorado lawmakers are rushing a trio of artificial intelligence bills ...