As AI-generated assets and workflows infuse collaborative platforms, the issue of unowned work is growing across the ...

Context from data and AI agent activity spins a flywheel that generates still more context, Microsoft CEO said.

Over the past few years, Amazon Connect expanded into generative- and then agentic AI-powered capabilities. For example, at AWS re:Invent 2025, Amazon Connect announced 29 agentic AI features ...

Nearly two-thirds (63%) of customer service and support leaders are reducing human agent headcount gradually through ...

The most effective AI training programs need clear ownership, and as of now, enterprise leaders are unclear who should take ...

Otter’s forte has been in offering its users a platform for capturing unstructured meeting data, in audio and transcription, and then surfacing insights, summaries, action items, etc., from that data.

No Jitter Insight: Zoom, Gmail, Slack and Microsoft Teams are the collaborative fabric throughout enterprises for messaging and collaboration with coworkers across the globe. The services provided by ...

Health's Alice voice agent handled calls during the peak season for healthcare insurance enrollment and garnered a majority ...

Sticking with a status-quo UCaaS platform might hinder an enterprise's bottom line. Recent research shows that UCaaS ...