Net promoter score in SaaS measures customer loyalty based on their likelihood to recommend a product or service, scored on a 0 to 10 scale. Net Promoter Score is a widely adopted customer ...

Chasing a higher NPS can distract brands from core improvements that would improve loyalty and satisfaction. A single score ...

ORLANDO, Fla., Oct. 15, 2019 /PRNewswire/ -- Orlando-based TrustSpot – one of the world's largest review platforms helping over 21,000 global brands collect user-generated content such as reviews, ...

Ron Carson is the Chief Marketing Officer of Terra Dotta, and Founder of Thirdside.com, a boutique customer intelligence agency. "On a scale of 0–10, how likely would you be to recommend us to a ...

Lansing, Michigan-based reverse mortgage servicing company Celink this week announced that it earned a high net promoter score (NPS) of 74, which is generally considered an “excellent” rating of ...

Patient satisfaction is a metric that has garnered the interest of an increasing number of healthcare organizations, and for good reason: The more satisfied a patient is, the more likely he or she is ...

Well, it's about time! About time that someone has realized that American businesses' favorite metric, the Net Promoter Score (NPS), is nothing more than management snake oil, that is. A few key ...

MIAMI, July 22, 2025 /PRNewswire/ -- CEO Coaching International, the leading CEO coaching firm for growth-focused CEOs and entrepreneurs globally, announced today that it achieved a Net Promoter Score ...