Cracker Barrel has offered a "promise" to its guests following immense criticisms over its new logo and design. Here's what the company is saying.

The chain, known for its farmhouse aesthetic, ignited a social media firestorm when it announced its “fresh” rebrand last week.

Cracker Barrel Old Country Store issued a statement Monday addressing backlash over its recent rebranding and new logo, according to CNBC. The restaurant chain said the recent backlash showed how much customers care about the brand and admitted it could have done a better job communicating its identity and values.