Customers are 32% more likely to buy a product after reading a review summary generated by a chatbot than after reading the original review written by a human. That's because large language models ...

Source: Adobe stock image by GoodIdeas, licensed by Ravi Chandra We all have biases, we can minimize or even overcome them by being aware of them. There is a spectrum of bias from unconscious ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Cognitive biases are ubiquitous in business, even in the most brilliant, well-intentioned ...

Amanda Montell has come on Marketplace a few times about the cult of work. We talked about why culty workplaces, like Neiman Marcus in the ‘80s, are so effective. We’ve also talked about the downsides ...

The conventional wisdom in classical economics is that we humans are “rational actors” who, by our nature, make decisions and behave in ways that maximize advantage and utility and minimize risk and ...

The traditional traffic light system used by chief information security officers (CISOs) to report cyber risks to boards is showing signs of strain. After interviewing more than 10 CISOs across Europe ...