Ad developers will need to move to ticket-based troubleshooting and deeper diagnostics to keep campaigns running smoothly.

I am very active in the support forums, especially the Google support forums - that is how I bring you guys nuggets of information every day. So when they change the design, I am fearful. Google has ...

Google has re-launched its AdWords Help Forum on a new platform and given it its own URL: www.en.adwords-community.com. That address redirects to a longer URL where visitors are welcomed to “the ...

A number of sources, including tipsters reporting directly to TechCrunch, as well as Google support forum posters and individuals on Twitter are reporting that Google’s Hangouts service is having some ...

All consumer tech requires good consumer support, and Google today just revamped its “Nest Community” where people can get help by posting questions. Behind the scenes, this Google Nest Community is ...