As a business owner (yes, if you’re a freelancer you are, in fact, a business owner), challenging clients or difficult customers are part of the deal. It’s an aspect of doing business you may not love ...

Add Yahoo as a preferred source to see more of our stories on Google. Every business deals with challenging clients from time to time. Managing difficult clients can be a daunting task, but there are ...

If you’re a helping professional, chances are you’ve had difficult clients. Here are composite examples of difficult clients I’ve had and what has worked best in working with them. And if you are a ...

… and two other tricky workplace dilemmas. Inc.com columnist Alison Green answers questions about workplace and management issues—everything from how to deal with a micromanaging boss to how to talk ...

When dealing with issues such as late payment, cybersecurity carelessness, and service disputes, MSPs must protect client relationships while also ensuring their own financial welfare through ...

Have you ever come across a consumer that you just can't connect with because they're upset? Customer service is essential to have a successful business that can grow, but there are times when empathy ...

I’m becoming more like Larry David as I get older. Not the hypocritical part of Larry, but the part that says what he feels without a filter. Years ago, I worked at that Fakakta law firm, and one of ...

Whether it's for a first-time sales call or an interaction with a long-term client, difficult conversations seem to occur with some frequency during the sales process. Related: 7 Strategies to Succeed ...

Stating there is a fine line between being a "difficult client" and being a client whose conduct forfeits the right to court-appointed counsel, Florida's Fourth District Court of Appeal upheld Broward ...

The old adage that "the customer is always right" might be a good rule of thumb, but MSPs must also consider the welfare of their business when they face disputes with their clients, finding ways to ...