Los Angeles, California – October 17, 2025 – PRESSADVANTAGE – Rocket CRM has announced the deployment of a new automation ...

In 2025, the integration of artificial intelligence into support engineering has revolutionized customer service, enabling companies to provide efficient, personalized and round-the-clock assistance.

BT is to roll out an upgraded system for its online customer service after signing a multimillion dollar contract with CRM software company, RightNow. The five year deal will see RightNow provide BT ...

CustomGPT.ai can be integrated into Windows-based customer support systems to handle routine queries 24×7. An automated customer support offers several benefits for both businesses and customers. This ...

The hacker stole session tokens from Okta clients who uploaded an HTTP Archive file to a customer case management system, data that could be used to break into someone’s account. A hacker has ...

David Pogue is a six-time Emmy winner for his stories on "CBS Sunday Morning," where he's been a correspondent since 2002. Pogue hosts the CBS News podcast "Unsung Science." He's also a New York Times ...

The move to modernized, competitive customer experience delivery has been elusive for utilities due to the costs and the disruption, yet newly empowered customers – with more choices – will not wait A ...

Okta Inc. has discovered that hackers who breached its network two months ago stole information on all users of its customer support system — a scope far greater than the 1% of customers the company ...