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Writing an effective business letter is an important skill no matter what type of job you hold. Although business communications have become much more casual with the advent of the internet and email, ...

No small-business owner likes to have an unhappy customer, but it is not always possible to resolve problems in the customer's favor. If a client requests a refund for money spent on your product or ...

Forbes contributors publish independent expert analyses and insights. Dr. Tracy Brower writes about joy, community and the future of work. Despite headlines about layoffs and companies downsizing, the ...

A resignation letter is an official notice you send or hand in to your employer, letting them know that you plan to leave your position. A resignation letter provides your employer with important ...