Learn about the different types of virtual assistants, their roles, and how businesses can choose the right support to improve productivity and operations.

When the phone rings at a busy mom and pop shop, the employee behind the counter faces a dilemma: help the customer in front of them or the one on the line? For many small and medium-sized businesses ...

Guide Your Guide to Understanding Headless CMS A practical look at how headless and composable content platforms help teams work faster and deliver stronger digital experiences at scale Read now Guide ...

Wylie Wong is a freelance journalist who specializes in business, technology and sports. He is a regular contributor to the CDW family of technology magazines. Minnesota’s Driver and Vehicle Services ...

Here are some of the many ways digital assistants can boost workplace productivity. This could be the biggest advantage of digital personal assistants. Let’s say you want to call Bob Smith. You can ...

As the job market becomes increasingly driven by technology, businesses of all sizes are adopting new strategies to streamline their operations. The concept of virtual assistants (VAs) began with ...

New capabilities and customer behaviors are changing what it means to be a virtual agent. Here’s what the future of technology may look like. Today’s virtual agents don’t look the same as several ...

Last year, remote, work-from-home jobs were the fourth most popular job search term. One specific type of work-from-home position, virtual assistant, is considered a pioneer of remote work and today ...

Customer experience is key to a customer retention rate that leads to more deals and revenue. Learn how companies like MasterCard are implementing AI strategies that are transforming how customer ...

In a demo that was controversial at the time, in 2018, Google CEO Sundar Pichai demonstrated Google Assistant making a hair salon appointment on behalf of a customer and trying to make a restaurant ...