After 10 years in print journalism, Nick transitioned to the home improvement space. He has specialized in maintenance, mortgages, home warranties, moving, car shipping, home security and more for 7 ...

Q: My parents bought a refrigerator in 2012. The Electrolux refrigerator had a problem and needed to be repaired about eight times. Finally, in late 2017, it had to be replaced because it was deemed ...

Michelle Hughes just spent $677 to have a Sears technician repair her GE refrigerator. It doesn’t work. Does she still have to pay for the repair? QUESTION: We had a Sears technician come to our home ...

When Vivian Glassman’s refrigerator stops working, a Sears technician refuses to service the appliance. The reason? It’s not in the kitchen. Does she still have to pay $75 for the service call?

Steven Pearson’s Whirlpool refrigerator doesn’t work. It’s also leaking and has caused $4,200 in damage to his kitchen floor. Why won’t Whirlpool respond to his request for help? Question: I need help ...

If your refrigerator is giving you trouble—your water dispenser has slowed to a trickle, your icemaker keeps jamming, or worse, you open the door and get hit by a warm breeze—you’re probably wondering ...

Q: I have a Kenmore Elite refrigerator, which I purchased in 2013 from Sears. It still works well, but the mechanism that allows you to dispense water and ice is broken. Christopher Elliott, the ...

Is it time to start shopping for a new refrigerator? Here are the telltale signs that yours may be on its way out. How do you know when it’s time to buy a new refrigerator or when you can just call a ...

Appliances can be expensive so when they break, it can be irritating. Many people pay for extended warranties, but as one woman found out, sometimes those warranties do not make it any easier to get a ...

Despite two in-home repairs, Maximiliano Jimenez’s Samsung refrigerator doesn’t work. What’s more, Best Buy won’t refund the $1,460 it promised. Is there a way to fix this? Q: I recently bought a ...

Ellen Lyons’ two-year-old LG refrigerator makes loud noises, and the company’s technicians can’t fix it. Should LG refund the money she spent on the kitchen appliance? Question: My husband and I ...

CR's interactive tool leverages product costs, depreciation rates, and survey data to help you decide. Plus, we offer expert advice on what to do next. By Daniel Wroclawski Data visualizations by Andy ...