The auto-industry analysts at J.D. Power say vehicles built during the COVID-19 pandemic are more problematic than those manufactured any year since 2009. The firm’s 2025 U.S. Vehicle Dependability ...

J.D. Power says its 2024 U.S. Tech Experience Index Study suggests buyers of new vehicles are “becoming overwhelmed with technology features that don’t solve a problem, don’t work, are difficult to ...

The Big Three automakers fared well in the J.D. Power 2024 U.S. Initial Quality Study released Thursday, with General Motors and Stellantis, which makes Dodge, Chrysler, Jeep, Ram and Fiat vehicles, ...

Beyond the rankings of finance companies for how they met consumer expectations, a focal point of the J.D. Power 2024 U.S. Consumer Financing Satisfaction Study was what analysts classified as ...

TROY, Mich.: 31 July 2025 — JD Power today announced the results of the inaugural U.S. Wireless Carrier Satisfaction Study, SM a new syndicated benchmark study that examines customer experiences ...

According to JD Power, charging infrastructure is improving overall. For two consecutive quarters this year, things have improved on the macro level. Consumers are more satisfied with DC fast charging ...

Customer satisfaction scores are on the rise at banks, J.D. Power's latest study shows. Credit unions are, on average, showing higher customer satisfaction scores than at banks. But nearly one-third ...