When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

Forbes contributors publish independent expert analyses and insights. Mark Murphy covers leadership, hiring and employee engagement. What is a situational interview question? In short, situational ...

The COVID-19 pandemic has brought new challenges to the workforce, including the job search and hiring processes. Recruiters and hiring managers have the added obstacle of making sure a job candidate ...

Picture this: You've psyched yourself up for a Zoom interview and you're sitting directly across from a hiring manager you just met. Things are going great — the conversation is easy, the wifi ...