The exact type of information in a customer service management system varies somewhat depending on the type of services the business offers. These systems should provide a complete record of ...

ORLANDO, Florida—Service relationship management (SRM) provider Decisiv Inc. announced March 7 at the Technology & Maintenance Council’s Annual Meeting new fleet-focused asset service management ...

TeamDynamix is replacing JIRA as our service management and ticketing system. JIRA has reached end-of-life and can no longer be updated. The TDX Service Management Platform will allow support teams to ...

Utilities operate in high-stakes environments where operational resilience, infrastructure reliability, and workforce efficiency are essential for maintaining uninterrupted service. Cutting-edge field ...

A sustainable and successful management system ensures that nuclear safety and security matters are not dealt with in isolation. It integrates safety, health, security, quality, economic and ...

The authors of the new Cyber Risk Management Program framework explain how it can set an organization up to better comply with SEC and other disclosure and reporting regulations. In a landmark ...