The tenets of being cost-conscious and focused on service excellence seem to be in direct contradiction. After all, investing in providing a strong customer experience comes at a cost to the ...

Your customer service department is responsible for maintaining customer satisfaction, helping to retain customers and assisting in generating repeat revenue for the company. Customer service training ...

We all know that opportunity for a first impression is critical. So the Department of Commerce through Miami University Regionals E-Campus has designed an online four-week course to help you and your ...

At the University of North Georgia, a State Leadership Institution, leadership is not just a concept—it's a way of life. Our commitment to leadership permeates every aspect of our university, shaping ...

If you’re fortunate enough to have flown first class on Singapore Airlines, you’ll know that two types of premium vintage champagne are served, Dom Perignon and Krug. However, unless a passenger ...

Gebrüder Weiss USA announced it was named a winner in the 2023 Excellence in Customer Service Award presented by Business Intelligence Group. Gebrüder Weiss, with its USA headquarters in Wood Dale, IL ...

We Energies has been named the recipient of the 2025 ReliabilityOne award for excellence in delivering reliable electric service in the Upper Midwest. The award, based on 2024 ...

The MetLife U.S. Service Delivery Center has been certified as a Center of Excellence by BenchmarkPortal, a leading contact center research and consulting organization. "Only the top 10 percent of ...