Service industries, which are essential to the economy, continue to grow at a fast pace. The service sector includes businesses and organizations involved in wholesale and retail trades, food services ...

In today’s fast-paced business landscape, customer service is no longer a support function. Advancements in technology have transformed the contact center into a core value driver for the business.

In public-sector IT, the convergence of self-service and automation stands as a catalyst for innovation. This dynamic duo not only enhances operational efficiency but also empowers both government ...

Balance is key. Automation saves time and cuts costs, but human interaction is essential for complex moments like onboarding or troubleshooting. Personal touch matters. High-value customers benefit ...

When used well, lifecycle automation can help companies collect leads, convert clients and create fans. Here’s a look at what it is, how it works and how to get started. Your business needs more ...

Now more than ever, state and local government agencies need ways to streamline processes and improve operations. Fortunately, many jurisdictions already use provenIT Service Management (ITSM) ...

RALEIGH, N.C.--(BUSINESS WIRE)--Red Hat, Inc., the world's leading provider of open source solutions, today announced the general availability of Red Hat Ansible Automation Platform Service on AWS as ...

Umesh Sachdev is the CEO & Co-Founder of Uniphore, a leader in Conversational Service Automation. He's based in Silicon Valley, California. We truly live in an amazing time. It seems that nearly ...

Like petroleum companies searching out new sources of oil, enterprises are continually seeking new ways to cut costs in their quest for competitive advantage. As one well begins to run dry, so it’s ...

Overview: AI in financial services uses machine learning and automation to analyze data in real time, improving speed, accuracy, and decision-making across bank ...