New research shows the need for more seamless tech; 81% of IT professionals waste more than 10% of their workdays on process and tech inefficiencies Qualtrics and ServiceNow also released new research ...

AI agents are the next frontier of AI assistants, going beyond answering questions to performing tasks. Qualtrics is implementing agents so its technology can interact directly with customers to ...

Qualtrics is an online survey tool to build and distribute surveys, collect responses, and analyze response data. It was implemented to assist principal investigators, students, compliance and ...

New real-time customer insights platform powered by Qualtrics allowed Lumen to increase NPS scores 17 points year over year Lumen found that when their frontline service technicians feel recognized ...

Qualtrics is making its largest acquisition ever with a $6.75 billion deal to buy Press Ganey Forsta in a bid boost the company’s experience management platform. Press Ganey Forsta builds software to ...

ROI·DNA, a Hotwire Global company and full-service B2B digital marketing agency, today announced it has been selected as the global digital advertising partner for Qualtrics, the leader and creator of ...

Tech Moves covers notable hires, promotions and personnel changes in the Pacific NW tech community. Submissions: [email protected] by Lisa Stiffler on Nov 4, 2024 at 6:00 am November 4, 2024 at 12:42 ...

Lumen found that when their frontline service technicians feel recognized for delivering excellent customer service, they are nine times more likely to resolve customer issues in a single visit PROVO, ...