When I launched my consulting practice more than 20 years ago, I established an annual ritual: every January I would send all my clients, present and past, the classic story “Big Rocks.” I was as ...

Prioritization of CX projects should be a conscious action, based on fact and grounded in what matters most. Prioritization is the art and science of making decisions, an active process of choosing ...

When I was about 9 years old, I took swimming lessons at a local outdoor public pool. Unfortunately, that summer in New York City was a cool one with many overcast days and highs in the mid 70s. I ...

Prioritization is a two-step process that requires both identification and decision-making skills. Determining which tasks are the most important and in what order they need to be done is essential to ...

The congressional Subcommittee on Communications and Technology held a hearing Tuesday morning on the topic of internet prioritization, the speed at which some data is shared online relative to other ...

How can a process more and more administrations are embracing be supported by professors? Or are they right that the process is really about eliminating programs that aren't seen as rainmakers?