I'll never forget the day I truly understood the privilege of leadership. It was early in my career as a general manager, and I was feeling overwhelmed by the responsibilities of running a hotel.

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. There are many forms of leadership. A customer-focused ...

When I got my first corporate job, it didn’t take long for coworkers to label me as “the positive one” in meetings. In general, it takes a lot to upset me, and I always strive to look for the good in ...

How can leaders have the greatest impact on others’ performance? Surprisingly, it’s not about leading with information and influence. It’s also not about showing up in an overly outgoing or ...

Becoming a successful manager is far from straightforward. Leading people requires a series of crucial characteristics, and research suggests one of the most important is positivity. A Harvard ...

There’s no one-size-fits-all approach to leading your company and developing your employees into effective leaders. However, if you’re looking for a place to start, harnessing these coaching ...