Who's running your help desk? Outsourcing can solve several IT problems -- reducing costs and providing a quick route to mobility management. But beware: Outside contractors don't always deliver the ...

As any IT analyst will tell you, help desk outsourcing has been one of the biggest areas of growth in a red-hot offshore outsourcing segment. But not so fast, Gartner warns: Several help desk ...

Troutman Sanders LLP has grown since its humble beginnings back in 1897. The law firm now boasts 16 offices around the globe, 680 attorneys working in over 50 practice areas, and approximately 800 ...

It was the summer of 2003, and Gary Griffiths’s clients were on the verge of a full-scale revolt. The issue was customer service. As CEO of Everdream, a software provider in Fremont, Calif., Griffiths ...

School technology budgets are expanding at a steady pace as demand for technology services continues to rise. Many who thought they had their budgets under control are watching the numbers climb and ...

Will Kelly is a freelance writer and analyst focused on enterprise mobility, cloud computing and project management. Follow him on Twitter at @willkelly. When an organization embarks on a mobile-first ...

Hospitals and health systems have reported outsourcing IT jobs in a move to reduce operating costs and allow their former employees to retain jobs, but will this be a new norm for healthcare ...

A Google search for the phrase “help desk outsourcing” produces more than a million hits in a fraction of a second. While that punctuates how help-desk outsourcing has grown, help-desk service ...