MSPs can harness AI technologies to gain deeper insights into positive and negative feedback from their customers, according to system integrator Cloudbakers. Cloudbakers, a system integrator focused ...

Ask any call center manager about their top objectives and you will get answers like, “Provide world-class customer service” or “Delight our customers.” The focus on customer satisfaction is driven by ...

A 2016 survey of executive leadership found that 90% of CEOs believe that consumers are one of the greatest impacts on business performance and strategy. However, customer satisfaction provides an ...

New white paper explores how companies get a competitive edge when seeing themselves through customer eyes New white paper explores how companies get a competitive edge when seeing themselves through ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Customer loyalty and satisfaction are crucial components of ...

How to Measure and Improve Customer Service for Growth High-quality customer service is often a defining factor in a company’s success. At its core, customer service is about meeting the expectations ...

This article will discuss 6 KPIs that can be used to clearly determine whether a brand is providing an exceptional omnichannel customer experience. Many brands use key performance indicators (KPIs) to ...

As organizations design the experience they want to offer their customers, two important questions surface that all leaders should consider: How will your unique customer experience be measured? And ...

Dubai, UAE – The Federal Tax Authority (FTA) has obtained two new international accreditations for ISO standards in the ...

They’re important to every marketer, and becoming even more so. We can only understand what we can measure, and we can only measure what we can provide analytics for. That’s all well and good when you ...