At its Knowledge 2025 event last week, ServiceNow unveiled a new AI-powered CRM platform and an increased focus on the CRM market that challenges traditional approaches and established leaders.

Organizations are seeking speed, agility and productivity gains, and ServiceNow is answering the call as it embraces AI and ...

During the opening keynote at ServiceNow’s annual customer event, leaders and customers spoke about the opportunity and ...

Forbes contributors publish independent expert analyses and insights. I write about disruptive companies, technologies and usage models. In case you’ve somehow missed the splashy TV ads starring Idris ...

Recorded live at Knowledge 2026 in Las Vegas, ServiceNow SVP of Global Partnerships and Channels Michael Park talks about why the company put an AI product veteran in charge of its partner ...

While Silicon Valley rattles through all the teraflops money can buy in its pursuit of artificial general intelligence, we’re going to need a stopgap phenomenon to pass the time. Reportedly coined by ...

Speaking to Computer Weekly at ServiceNow Knowledge 2026, Vishal Talwar, FedEx’s executive vice-president and CDIO, lays out the company’s mission to scale artificial intelligence (AI) responsibly.

New ServiceNow Now Assist and Microsoft Copilot integration brings the power of two generative AI assistants into one seamless enterprise experience LAS VEGAS — May 8, 2024 — Knowledge 2024 — Today at ...

Last year at Knowledge 2024, ServiceNow CEO Bill McDermott told me his company was "playing chess, not checkers" in its approach to its enterprise software strategy. The implication was clear – while ...

Vantage Towers CDO Tobias Steinig explains how the company built a ServiceNow-based landlord relationship platform across ...