Hawai’i visitors to Japan revel in hotels, department stores and restaurants staffed by employees who aim to please. The visitors return to the Islands with wondrous “only in Japan” stories. But ...

Retail in Japan is steeped in ritual. The Japanese notion of omotenashi, or hospitality, is imbued in every step of the sales process, where customers are treasured guests. From the smallest rural ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced the expansion of its operations in Japan, spearheading the launch of CXone. The industry’s leading Contact Center as a Service ...

After spending the last 10 days in Japan, I have absolutely no doubt that this is the most customer centric culture in the world. In fact I believe the word “customer” actually means “welcome guest” ...