Forbes contributors publish independent expert analyses and insights. Dr. Lance B. Eliot is a world-renowned AI scientist and consultant. Here’s why. This all is happening either by design or by ...

AI-powered chatbots are turning e‑commerce sites into interactive, always-available sales and support touchpoints. When launched with clear objectives, accurate data, and ongoing refinement, they can ...

95 percent of consumers think chatbots benefit customer service. 57 percent of consumers like the instant service of chatbots. 47 percent of consumers would buy something using a chatbot. That’s why ...

Glendale-headquartered California Credit Union has announced the launch of “Georgia,” a new virtual chatbot designed to deliver fast, intelligent and secure support to members 24/7. Named in honor of ...

Although colleges have tested different ways for chatbots to help students for years, new artificial-intelligence tools can allow chatbot use to go further, giving students more-personalized support ...

Customer service chatbots are quickly increasing in popularity, and it’s easy to see why. This evolving technology makes it easier for businesses to engage their customers, cut down on their workload ...

When Morningstar launched its AI-fueled research assistant chatbot Mo a year ago, it could comprehensively answer tens of thousands of investment-related questions in an instant, largely making it a ...

DENVER (KDVR) — If you’re looking for something to do this weekend or need help with a pesky pothole, introduce yourself to Sunny — Denver’s interactive chatbot. Think of Sunny like ChatGPT or Apple’s ...

Governor Mike Braun has launched a first-of-its-kind chatbot aimed at making healthcare costs more transparent for Hoosiers. The new tool connects users ...