SAN FRANCISCO--(BUSINESS WIRE)-- Genesys®, a global cloud leader in AI-powered experience orchestration, today announced an expanded collaboration with Salesforce (NYSE: CRM), the #1 AI CRM, to ...

Genesys has launched what it describes as the industry's first agentic virtual agent built on large action models (LAMs) - moving enterprise AI from conversation to autonomous action across ...

U.S. federal agencies positioned to move to the cloud securely with leading cloud customer experience orchestration platform from Genesys SAN FRANCISCO, July 6, 2023 /PRNewswire/ -- Genesys®, a leader ...

Genesys continues to seize market share driven by strong demand for cloud experience orchestration platform SAN FRANCISCO, June 7, 2023 /PRNewswire/ -- Genesys®, a global cloud leader in AI-powered ...

Global leaders in CCaaS and CRM expand partnership to help businesses drive more value from data and AI with Genesys Cloud CX and Salesforce Service Cloud This jointly released solution makes agent ...

Today Genesys announced, in a blog authored by Tony Bates, CEO, Genesys, that going forward the company will concentrate research and development, as well as sales, marketing, and operational ...

In these rapidly changing and uncertain times, continuously delivering empathetic customer experiences requires an agile, adaptable approach. As we’ve seen over the past 20 months, customer needs, ...

CAMPBELL, Calif. & SAN FRANCISCO--(BUSINESS WIRE)--8x8, Inc. (NYSE: EGHT), a leading unified cloud communications platform, and Genesys®, a global cloud leader in customer experience orchestration, ...

Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced the industry’s first agentic virtual agent built with large action models (LAMs) for enterprise CX, enabling ...

DENVER--(BUSINESS WIRE)--Genesys ®, a global cloud leader in AI-powered experience orchestration, announced Virgin Atlantic as the Customer Experience (CX) Innovator winner for its enterprise category ...

8x8, providers of a unified cloud communications platform, and Genesys, a cloud customer experience orchestration technology provider, have partnered to integrate 8x8 Work with Genesys Cloud CX to ...

This week, Genesys announced two expansions of existing relationships, one with Google Cloud and another with behavioral pairing technology company Afiniti. While Genesys made these announcements ...