Karen Clinton says she was was shocked to be hearing from the police department -- and then even more shocked by what she heard, immediately reporting the call, which was recorded, to city hall. A ...

Add Yahoo as a preferred source to see more of our stories on Google. A 911 dispatcher, who received a desperate call from a grocery store employee during the mass shooting in Buffalo, New York, on ...

CBS News Chicago often tells stories honoring our police officers and firefighters for saving lives, but rarely do we tell the stories of people who answer the call — the very first call. Debra White ...

Ricardo Martinez II spent more than a decade as a 911 dispatcher, handling thousands of emergencies as US 911 centers face a ...

DENVER - Denver police officials say they were delayed in responding to a woman who was killed 12 minutes into a 911 call due to a dispatcher's failure to relay information to officers about the ...

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(WXIA) -- Shanell Anderson's final words exposed fatal flaws in the nation's 911 system, but now the 11Alive Investigators have discovered AT&T precisely located the pond where Shanell was drowning ...

The 911 dispatcher accused of hanging up on a caller reporting the mass shooting inside the Tops supermarket in Buffalo, New York, last month has been fired following a disciplinary hearing. The ...