Please provide your email address to receive an email when new articles are posted on . At least once a week, Emily L. Weis, MD, MS, says she has a challenging consult or patient interaction in her ...

As rewarding as being a healthcare provider is, there are also stressful moments, sometimes brought on by the need to deal ...

Even if you have a five-star customer service practice, you'll still have patients who are deemed difficult. The difficult patient often upsets the staff, sends negative reverberations throughout the ...

Close-up of an angry patient pointing his finger at a doctor Clinicians can manage their emotions and behaviors to meet the challenges of working productively with sometimes abrasive and argumentative ...

Forty years ago, I had my most angry professional moment. It happened at a weekly meeting that included all our faculty, staff, and trainees—about 200 people. A young and arrogant, not very bright, ...