Henry Mintzberg’s management theory outlines 10 managerial roles and five organizational structures for businesses to improve ...

In this column, I have argued that the conventional practice and theory of change management could itself benefit from some overhaul. In this post, I will zoom out, summarizing nine key propositions ...

The terms "organization design" and "organization development" are often conflated and attributed to the same meaning in the corporate world. After all, both look to raise performance and lower costs.

As organization development evolves alongside institutional practices and insights into human behavior, a big piece of the field is still missing: a set of principles that convey what organizations ...

Services that are designed and delivered with input from the user are more accessible and easier and more intuitive to use. User-centered services reduce cognitive load for users allowing them to be ...

At Slack, every one of our processes and features has been designed with the primary goal of making Slack a workplace tool that feels human. We see ourselves as our users’ hosts, and we want them to ...