Customer service is a vital part of any business. Logically, most business owners, managers and employees know this. However, I've noticed poor customer service is one of the biggest reasons companies ...

PHOENIX--(BUSINESS WIRE)--In celebration of Customer Service Week, October 7-11, University of Phoenix is pleased to announce the launch of new career-focused skill pathways in customer service ...

In Field of Dreams, the voice in the cornfield tells Ray Kinsella, "If you build it, they will come." That may work in the movies, but if you want customers to keep coming back, you need a product or ...

SAN FRANCISCO--(BUSINESS WIRE)--Upwork (Nasdaq: UPWK), the world’s work marketplace, today announced the 10 most in-demand skills for technology, marketing, and customer service independent talent on ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Want to know which skills to list on job application? You’re in the right place. This guide breaks down the essential skills employers want in 2025, from hard skills to soft skills. We’ll also show ...

Hallucinations, brand drift and trust gaps keep humans firmly in the loop — just in different roles than before.