In today's competitive business world, providing exceptional customer service is a crucial part of any company's success. While having knowledgeable managers and customer service representatives is ...

An effective CX program depends in no small part on having the right manager in place to lead the way. An effective customer experience program depends in no small part on having the right manager to ...

Excellent customer service can result in repeat business and word-of-mouth referrals. A 2011 American Express survey found that 70 percent of customers are willing to spend 13 percent more on average ...

Forbes contributors publish independent expert analyses and insights. Providing tools and resources to start, grow and manage your business. Today, the explosive rate of technological growth has ...

Opinions expressed by Entrepreneur contributors are their own. Fast, reliable, efficient and effective customer service can be the difference between your company being a winner or loser in today’s ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

In business, getting people in the door is a key to success. But an even bigger challenge you'll face is to keep customers coming back. A buyer who makes one purchase is likely an impulse buy or a buy ...

Customer service is the new marketing, and it’s the new sales engine. Some organizations, large (Amazon, Apple, Patagonia) and small (your favorite local hair salon, perhaps, or local restaurant) ...

Where do you stand in terms of customer service? And how do you rise to the top? Here’s how to prepare for sustainable bottom-line results. When you’ve only reached the middle rung of customer service ...

When a Microsoft customer service agent like Azure support escalation engineer Michael Simons takes a case out of his queue, he never knows what kind of inquiry will appear in his chat window. Will it ...