SAN FRANCISCO--(BUSINESS WIRE)-- According to new research released today by Zendesk, Inc. (NYSE: ZEN) in partnership with Enterprise Strategy Group (ESG), companies that have continued to invest in ...

Businesses are finally giving customer service the attention it deserves. While customer service has always been important, it’s vaulted to the forefront of business strategy, and for good reason.

A customer experience maturity assessment is a great way for organizations to identify areas for improvement and get a leg up from competitors. A customer experience (CX) maturity assessment is a ...

We've all heard the boasts that companies make about their superlative customer experience (CX) goals and missions, promising customer delight and surpassing customer expectations. And while most ...

New CX Maturity Scale finds companies using service and support best practices drive dramatically better success and agility in the midst of the COVID-19 pandemic The research also found that, as ...

How mature is your social customer service operation? A recent study by Forrester Consulting, commissioned by Conversocial, identified three stages of social customer service maturity. Forrester found ...

Accepting the challenge of delivering great customer service needs to start at the very center of any business with the deliberate decision to unify diverse, disparate legacy systems around the ...