Sandeep Kakani, an engineer by training and an innovator by nature, has carved a distinctive path in the medical device industry through his leadership at Align Technology. As the head of customer ...

Generative AI has transformed customer service technologies, propelling us into a new era of automation. As the CEO of a customer service outsourcing company, I've witnessed firsthand the seismic ...

Srinivas Sandiri, an experienced professional with over two decades in the IT industry, has led initiatives across global corporations in various domains, including Supplier Diversity, Environmental ...

Balancing business growth with exceptional customer service is one of the most challenging yet rewarding aspects of franchise leadership if you get it right. As a franchising executive and CEO of ...

Empowering employees is essential if you want to achieve iconic, bottom-line-building customer service. If you want to move from middle-of-the-road, ho-hum customer service to the kind of exceptional ...

SoundHound AI, Inc. (Nasdaq: SOUN), a global leader in voice and conversational AI, today announced the acquisition of Interactions, a pioneer in AI for customer service and workflow orchestration.

CMSWire's Modern Customer Service channel addresses the key challenges facing today's CX-focused customer service leaders, as they navigate ever evolving customer demands, complex regulatory ...

Customer service isn’t a team. It’s how your whole company shows up for your customers, especially when no one’s watching. True customer service is a company-wide culture, not a department, remembered ...

Recognition highlights Diabolocom's innovation leadership, sovereign cloud strategy, and customer-centric approach to secure, compliant, and sustainable software & AI for Customer Experience ...

First City Monument Bank (FCMB) Executive Management, led by the Managing Director, Mrs. Yemisi Edun, engaged customers directly last week, during the 2024 celebration of customer service week, ...