Opinions expressed by Entrepreneur contributors are their own. An impressive 95 percent of consumers say that customer service influences which brands they choose — and which ones they stay loyal to.

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. What is customer engagement? A Google search will provide ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

AI is expanding into new areas of customer service. Here’s why it can help the customer experience by augmenting, not replacing, human jobs. There’s no doubt that artificial intelligence is the future ...

Want smarter insights in your inbox? Sign up for our weekly newsletters to get only what matters to enterprise AI, data, and security leaders. Subscribe Now In its first-quarter earnings release ...