Call centers are having trouble meeting consumer expectations, and they're also challenging for enterprises to sustain amid a shortage of workers and rising labor costs. Since the start of the ...

Omar El Bahr is the CCO at nandbox, he's on a quest to enable everyone to build a mobile app for affordable prices. Mobile apps are now a go-to for many growing businesses, and for good reasons. Many ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

As building and maintaining customer trust becomes integral to long-term success, US customer experience (CX) leaders are stepping up with new strategies and tools aimed at strengthening brand ...

SAN FRANCISCO, Jan. 3, 2025 /PRNewswire/ -- Pine AI is an innovative AI assistant designed to manage customer support communications on behalf of consumers (Introduction Video). The platform ...

Modern businesses grow faster when they pair cloud-based communication platforms with strategic SEO, ensuring they can both attract customers and serve them efficiently.

NEW YORK--(BUSINESS WIRE)--Smart Communications™, a leading technology company focused on helping businesses engage in more meaningful customer conversations, announced today that it has taken one of ...

Strategic alliance brings together Tata Communications Kaleyra and NiCE CXone Mpower platforms to deliver seamless, AI-powered customer experience at scale Driven by Tata Communications' robust ...

To chart the best course to success in 2024, businesses must be savvy to the evolving landscapes that influence how we define excellent customer service. These include both established and emerging ...

Recognition highlights Stratus' industry-leading responsiveness, satisfaction, and customer loyalty for the second ...