Both service operations and manufacturing operations are in the business of satisfying customers, and that requires organization and planning. While the mechanisms and inputs for creating customer ...

Forbes contributors publish independent expert analyses and insights. Lisa covers trends transforming/disrupting the manufacturing sector. From inventory management ...

There has been a significant increase in CX automation adoption among manufacturers, especially in customer service delivery, rebate management, IVR deflection and predictive analysis. As a disclosure ...

Lean manufacturing concepts eliminate wasteful practices while delivering increased value to the customer. These principles are simple to apply but require full employee participation and relentless ...

With Kevin O’Buckley leading Intel Foundry’s customer service and ecosystem operations and Naga Chandrasekaran set to run global manufacturing operations, this means two outsiders will oversee a ...

OEE recently celebrated its first birthday at manufacturer Caterpillar Forest Products in LaGrange, Ga., and the anniversary has been a good one. The metric, more formally referred to as overall ...

GE Appliances, a Haier company, has announced plans for a $34 million investment to expand refrigeration manufacturing and create 150 new jobs at its wholly owned subsidiary, Monogram Refrigeration ...

Amid all the interest in the digital transformation of the manufacturing and processing industries, most discussions tend to focus on data and analytics. These factors are, of course, integral to ...

Overall equipment effectiveness (OEE) continues to gain in popularity as manufacturers seek to quantify plant, manufacturing line, and machine-level performance and find ways each area can be improved ...

Flow to Operate as Brand-Led Business; Cizzle Brands Corporation Acquires Manufacturing Operations; Rucker Investments ...

SANTA CLARA, Calif., Dec. 15, 2025 (GLOBE NEWSWIRE) -- PDF Solutions, Inc. (Nasdaq: PDFS), a leading provider of differentiated data and analytics solutions for the semiconductor and electronics ...

CAD/CAM Leader Acquires Longtime Channel Partner to Strengthen Local Customer Support and Service Delivery TOLLAND, Conn., Nov. 3, 2025 /PRNewswire/ -- Mastercam, the world's leading CAD/CAM software ...