I recently shared that I saw Twilio (TWLO) as something akin to a mini-Microsoft (a micro-Microsoft, if you will), but within the customer engagement management industry instead of the productivity ...

Opinions expressed by Entrepreneur contributors are their own. A great customer experience (CX) begins with an engaged, empowered, and inspired employee. Without them, it’s impossible to ensure that ...

Customer engagement platform Braze (NASDAQ:BRZE) in Q3 CY2025, with sales up 25.5% year on year to $190.8 million. Guidance for next quarter’s revenue was optimistic at $198 million at the midpoint, 2 ...

Proper customer journey management is how you deliver personalized experiences at scale. The average customer now engages on six touchpoints before they make a purchase. How do you manage that ...

Zoom Communications has made a number of significant additions to its customer experience services portfolio, with a Workforce Engagement Management site designed to help boost employee engagement and ...

According to McKinsey, generative AI (GenAI) can deliver up to a 45% productivity improvement in customer engagement. However, many GenAI projects have hit roadblocks that have prevented enabling it ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW), the AI platform for business transformation, has been named a Leader in the 2024 Gartner Magic Quadrant for CRM Customer Engagement Center ...

Base AI, a leading customer-led growth platform, today announced it has acquired EverAfter AI, a pioneer in customer-facing ...

You don't have a business without your customers. So, how can you increase your customer service engagement to provide a better overall experience? Attracting new customers is a primary business focus ...

Once a promising but mostly supportive tool, artificial intelligence now stands at the center of how businesses manage and interpret customer data. Its capabilities are reshaping industries, enabling ...

At the Veeva Commercial Summit 2025 in Boston, Veeva unveiled a bold AI-driven strategy, centered around Vault CRM, an evolving suite designed to transform how pharma engages healthcare professionals ...