Supervisors gain access to real-time dashboards that provide a complete view of team performance. Critical metrics such as call handling times, customer engagement levels, call outcomes, and quality ...

NEW YORK--(BUSINESS WIRE)--Smart Communications™, a leading technology company focused on helping businesses engage in more meaningful customer conversations, announced today that it has taken one of ...

Find the best predictive analytics tools to boost customer experience with clear top picks, pricing guidance, and an easy how-to choose checklist. Predictive analytics tools are revolutionizing ...

TORONTO, June 04, 2026--(BUSINESS WIRE)--Messagepoint, a leading customer communications management (CCM) solutions provider, today announced the launch of MARCIEAssist™, the first agentic AI ...

Organizations need to update and optimize their customer communication management systems for financial services in response to various reasons, such as mergers and acquisitions or discontinuation of ...

CORAL SPRINGS, Fla.--(BUSINESS WIRE)--Nordis Technologies, a leader in omnichannel customer communications management and payments technology solutions, has been granted approval for an extension of a ...

OpenText Corp., the maker of a diversified set of cloud-based information technology and knowledge management products, today unveiled a set of enhancements and new products around the theme of ...

TORONTO--(BUSINESS WIRE)--Messagepoint, a leading customer communications management (CCM) solutions provider, today announced the launch of MARCIEAssist™, the first agentic AI capability that ...

If your business is struggling to manage customer profiles and customer master data across different departments, Customer Master Data Management (CMDM) solutions could be the answer. These tools ...

"When was the last time your communications team joined your customer success meeting?" This question often startles executives when I pose it at industry events. The blank stares or hesitant ...