Transform your call center QA program from a punitive tool into a strategic asset by implementing coaching methodologies that ...

Media rights groups raise concern over Zimbabwe's government recently implemented telecommunications traffic monitoring system which has potential of exposing citizens to state surveillance. This ...

A company that uses surveillance software to monitor U.S. prisoners’ phone calls is on the verge of deploying its technology across the Sunshine State. LEO Technologies, a Los Angeles-based company ...

A new lawsuit just filed against an AI software provider offers a clear warning for any business using artificial intelligence to monitor or record customer service calls. On June 13, a California ...

In March, 15-year-old Joshua Brumfield got a shiny new BlackBerry Pearl, and his parents got a new way to watch out for their son. The Brumfields signed up to be early users of Radar, software ...