52,000 extra jobs created in 2005 and more expansion predicted... The boom in offshore outsourcing to places such as India and eastern Europe has not resulted in the large-scale job losses in UK call ...

IP telephony, or voice over IP, is now commonplace in many large enterprises. So why has it not been successfully ported to an area where it can offer great benefit - the call centre? IP-based call ...

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Santander UK is returning all of its Indian call centres to the UK so that all retail banking customers ringing the bank will have their call answered by a UK-based employee. The move is part of ...

This content has been selected, created and edited by the Finextra editorial team based upon its relevance and interest to our community. Compass, which surveyed 50 offshore facilities for the ...

On April 2nd 2020, less than two weeks after the first national lockdown began in England, a worker at Virgin Media’s Manchester call centre died from COVID-19, prompting a flurry of reports that ...

Molson Coors bought Sharp’s Brewery in 2011 but said the Cornish site was ‘no longer financially sustainable’.